Our approach to our work is sociotechnical—we explore the complex relationship between information and communication technology (ICT) and the social world comprised of human and non-human (e.g. algorithms and chat bots) entities. We examine the macro and micro relationships between ICT and the social world to better understand the societal impacts of sociotechnical systems, critique the design of existing sociotechnical systems, and create novel sociotechnical systems that address complex and pressing social problems.
As a means for realizing this goal, we draw on a range of critical and other social science theories from various disciplines, such as science and technology studies (STS), feminist and gender studies, political science, sociology, and more. Moreover, we adopt a mixed-methods approach to our work whereby we integrate qualitative (e.g. ethnography) and quantitative approaches (e.g. experiments and machine learning) when exploring, critiquing, and creating sociotechnical systems.