Skip to content

Student Services & Academic Advising

Important note regarding Coronavirus (COVID-19)

In the wake of Syracuse University moving to online instruction after March 13, we understand that many iSchool students have questions and concerns about how they will successfully complete their semesters.

Our student services staff will be working remotely full-time and will be reachable via email, phone, Microsoft Teams, and other conferencing tools to make sure that the academic needs of all students - graduate and undergraduate - are met.

We strongly encourage that all students keep an eye on their email inbox. All important communications and updates will be sent to your email.

For the most recent Coronavirus-related updates for the iSchool community, please click here.

Undergraduate Advising 

Student Services at the undergraduate level will remain available to staff, faculty and students via email.

Students who have general questions or need a form processed should email Lora Carlson, student records specialist, at Please allow Lora 24 hours to respond, as she will be receiving a larger volume of email than normal. Phone calls or Teams meetings will be arranged if needed. 

Students who have meetings scheduled with Tiffany Schultz, Student Success Counselor, will be notified of how their meeting will be conducted via email. For questions, Tiffany can be reached at

To make sure that students are prepared to register for classes, there will be a large group advising session on Friday, April 3. Information about this session will be sent to students via email.

Graduate Advising 

Student Services at the graduate level will remain available to staff and students via email and any processes (registration, submission of forms, grade changes, etc.) can be accomplished remotely via email or MySlice.

  • Students should email with questions, concerns, and requests.  
  • Advising staff will be available for individual appointments via Microsoft Teams if needed.

Questions and Contact

Students who need to reach Assistant Dean Kathryn Allen, or who have issues reaching any of the Student Services staff should email Please allow 24 hours for a response.   

The iSchool's Student Services office, located in 114 Hinds Hall is here to assist iSchool students to reach their full potential. It contains the offices of Academic Advising and Career Services.

The advising staff will be your best resource as you figure out your academic career at Syracuse, to decide what classes you can take, how to get involved in the iSchool community, and how to schedule your classes in order to graduate on time.

Our team of academic advisors and program managers work in conjunction with your faculty advisor to ensure you stay on track with your course of study at the iSchool. In addition, the Student Services Office oversees all of the iSchool student organizations and can assist you with any room requests or event planning.

We have an open door policy and see students on a first come, first served basis. So please come in to see us and take advantage of all the great things our Student Services Office has to offer. We look forward to seeing you soon!

 Student Services & Academic Advising Staff 

Kathryn Allen
Assistant Dean of Student and Career Services

(315) 443-4251

Kathleen Benjamin
Internship Coordinator

(315) 443-4496

Natasha Woods
Office Coordinator

(315) 443-4900

Shannon Marrero
Academic Advisor - Undergraduate

(315) 443-5608

Christopher Perrello
Career Center Director

(315) 443-5611

Lora Carlson
Student Records Specialist

(315) 443-1335

Tess Schaufler
Academic Advisor - Graduate

(315) 443-5712

Jose Tavarez
Academic Advisor - Graduate

(315) 443-5601

Back to top