IT Services - Support

Get Help

The best way to get help from iSchool Technology Services is to submit a help desk ticket. To submit a ticket you may send an email to ischoolit@ot.syr.edu or visit the online help desk form and submit a ticket using the link below.

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Answers

To save time you may want to persue an answer to your tech related question on your own. To help facilitate this, Tech Services has created numerious self-help resources and added them to Answers.syr.edu, Syracuse University's ITS wiki.

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Computing Recommendations

iSchool students must have a laptop with Windows 10, MacOS or Linux. Chromebooks are not adequate. Several courses use Windows applications, which Mac users can run in our physical labs or, in some cases, via virtualization. Unless a student is technically capable, a Windows laptop is recommended, with a minimum of 8GB RAM (16GB if attempting virtualization using VMware, VirtualBox or Parallels), an HDMI adapter, and 25GB of storage reserved for iSchool courses.

Students may choose to purchase their computer through the <University Bookstore or a retailer of their choosing.