Sharon Dhall leads the development and execution of the Institutional Financial Services (IFS) modernization roadmap across the Operations and Technology organizations at TIAA to outline how the company will develop, automate and transform the infrastructure and key processes for IFS to scale and deliver best-in-class services for plan sponsors and participants. Partnering with TIAA business and technical leadership, Sharon is responsible for rationalizing the platforms and applications that support our overall service processes, and for the development and implementation of our workflow strategy to drive participant and plan sponsor self-service and deliver an improved customer and employee experience. She is also instrumental in the continued progress achieved by the Robotics Center of Excellence and in developing a community of practice to share learnings with her counterparts across the enterprise.
Sharon has more than 20 years of experience and a proven track record of success in technology, operations, business / process transformation, and finance leadership roles. She joined TIAA in 2017 from JPMorgan Chase, where she was Technology CFO/COO for the Corporate Investment Bank division, responsible for $3.6 billion in annual technology spend and the delivery of a $200 million, multi-year efficiency program. Sharon held other technology and process leadership roles of increasing responsibility at JPMorgan, including managing transformational initiatives across the $1 billion banking technology portfolio and driving process re-engineering efforts in the wholesale business. She also spent more than 12 years with General Electric in the GE capital and finance divisions in roles that ranged from project management to chief information officer, where she managed a $25 million IT budget and more than 400 resources.
Sharon has a Bachelors in Information Sciences & Technology from Syracuse University, an Executive MBA from the University of Connecticut, and a Masters in Organization Psychology from Teachers College at Columbia University. She is active in her community, Operation Walk Maryland, several Asian and Women’s Diversity Networks, and Syracuse and JPMorgan alumni groups. She has served as a member of the board of Emma Willard All Girls High School since 2015, and authored a book about information technology in higher education.