Jay Yarrow’s 12 Most Annoying Things That Tech Companies Need To Fix Right Now gets a lot right, but misses what I consider to be a significant technology problem: lack of accessibility and poor usability for people with disabilities.
Designing for accessibility is making products and services so that people with disabilities can use them. One could easily assemble a long list of technology accessibility failures. As a budding librarian, I am dismayed by the accessibility problems of library services. Kelly Ford has written about accessibility issues with ebook services and ebook readers (e.g. Kindle). As a music lover, I am disappointed by accessibility problems in online music services like Spotify, Pandora, and iTunes for people with visual impairments who use screen readers like JAWS or Apple VoiceOver to read digital text.