Your NetID is the same thing as the part of your Syracuse University e-mail address that precedes the @ symbol. For instance, if your e-mail address were pbrown01@syr.edu, your NetID would be pbrown01.

If you are a WISE consortium student, you will be issued a special WISE login ID to access the iSchool's LMS instead of a Syracuse University NetID. If you have not received your login ID yet, please inform us by e-mailing ilms@syr.edu.

If you are a Syracuse University student or faculty member and you do not have your NetID set up yet, here is how to activate it:

1. Go to the accounts page on the ITS web site at http://its.syr.edu/netid/
2. Select "Activate your NetID" from the links on the page
3. Follow the steps provided
4. Don't forget to set you challenge/response

After activating your NetID are you still unable to log in to the LMS? Please send an e-mail to ilms@syr.edu to inform us of the problem, and be sure to tell us what troubleshooting steps you have taken.

Your NetID is the same thing as the part of your Syracuse University e-mail address that precedes the @ symbol. For instance, if your e-mail address were pbrown01@syr.edu, your NetID would be pbrown01.

If you have forgotten your password, you will need to reset it using the following process:

1. Visit the ITS site at http://its.syr.edu/netid/
2. Click on "Manage your NetID"
3. Click on "Forgot Your Password?"
4. Enter your NetID, click on submit
5. Answer your challenge question
6. Reset your password using the instructions provided
7. Click on Change Challenge/Response
8. Re-type your response in each of the boxes provided, then click on submit.

Have you ever been able to log into the LMS?

No:

If you have not activated your NetID, please do so. If you have activated your NetID, please follow the steps outlined in the section below.

Yes:

Try clearing your browser's cache and deleting temporary files. Instructions for this process are available for these browsers:

1. In the menu bar click on Tools > Options…
2. In the left column click on Privacy, then on the right side click on the clear buttons next to History and next to Cache.
3. Click on OK

1. In the menu bar, click on Edit > Preferences…
2. In the left column, make sure that the Navigator category and the Advanced category are expanded (there should be a - next to each of them rather than a +).
3. Click on the History selection under Navigator.
4. On the right side, click on the Clear History button
5. On the left side, click on the Cache selection under Advanced
6. On the right side, click on the Clear Cache button
7. Click on OK

1. In the file menu, click on Tools > Internet Options
2. Click on the Delete Files button, then put a check in the box next to Delete all offline content, and click on OK
3. Click on the Clear History button, then click on Yes
4. Click on OK

• If you are still unable to log in after clearing your cache and deleting temp files, the next step may help.

Have you unsuccessfully tried to log in three or more times in the last hour?

Yes:

If you have three or more failed login attempts, the ITS department will lock your account for one hour after the last failed login. This is a security feature of the LMS software that we cannot control. Please wait a full hour without attempting to log in, then try again. If you still cannot log in after waiting one hour, please follow the instructions below.

No:

Try following the instructions below to reset your challenge/response question.

Try resetting your NetID password and challenge/response. To do so:

1. Visit http://its.syr.edu/netid/
2. Click on "Manage your NetID"
3. Enter your NetID and password, then submit
• If the system gives you a password error, click on "forget your password?"
  • If you click on "forget your password," you will need to enter your NetID again, then answer your challenge question and reset your password
  • If the system gives you an "invalid NetID" error, use the back button in your browser and then select "forget your NetID?"
    1. You will then need to provide your SUID and date of birth.
    2. If the system recognizes you, it will ask you to confirm by clicking "continue." It will then provide you with your NetID.
    3. If you need to confirm your password, you may do so at this point.
• If you are able to log in without a password error, select "Change Password" in the left column, then re-type your existing password in both the current and new password boxes and click on submit
4. In the left column, select "Change Challenge/Response," then re-type your response in each of the boxes provided and click on submit.
5. Wait ten minutes for the system to update.
6. After this process, try logging into the LMS again. If that doesn't work, the problem may be that you had three or more failed login attempts. When this happens, you are locked out of your account for an hour. Wait an hour, then try again.
7. If, after an hour wait, you try logging in again and still can't access the LMS, please repeat steps 1-5, this time entering a new password and a new challenge/response question. Give the system ten minutes to update, then try logging in again.
8. If you have given yourself a new password and a new challenge/response question but you are still unable to log into the LMS, please e-mail ilms@syr.edu for further help.

This is an issue with your browser. There are several steps you can try to fix the problem.

Try clearing your browser's cache and deleting temporary files. Instructions for this process are available for these browsers:

1. In the menu bar click on Tools > Options…
2. In the left column click on Privacy, then on the right side click on the clear buttons next to History and next to Cache.
3. Click on OK

1. In the menu bar, click on Edit > Preferences…
2. In the left column, make sure that the Navigator category and the Advanced category are expanded (there should be a - next to each of them rather than a +).
3. Click on the History selection under Navigator.
4. On the right side, click on the Clear History button
5. On the left side, click on the Cache selection under Advanced
6. On the right side, click on the Clear Cache button
7. Click on OK

1. In the file menu, click on Tools > Internet Options
2. Click on the Delete Files button, then put a check in the box next to Delete all offline content, and click on OK
3. Click on the Clear History button, then click on Yes
4. Click on OK

• If you are still unable to log in after clearing your cache and deleting temp files, the next step may help.

Try running the "Make my computer settings LMS-compatible" tool. You can access this tool from this page or from the Learn at the iSchool home page http://ischool.syr.edu/learn/) by clicking on the link called "Make my computer settings WebCT-compatible", which is located slightly below the log in link at the top left of the page.

• During this process you will have to provide the name of your operating system and web browser (the system will tell you what it thinks you have).
• You will also need to know that we are using Blackboard Learning System CE (WebCT), so you will need to check if your browser is listed as compatible for that version.
• Be sure to read everything completely, and to follow all instructions about settings for Javascript, Java, cookies, pop-up blocking software, etc.
• If you have firewall software or Norton anti-virus software installed on your machine, please follow the links provided in the section about pop-up blocking software and change your firewall/anti-virus settings as instructed.

If, after going completely through the compatibility checking tool, you are still having the problem, try completely disabling your anti-virus software and firewall, then check if the LMS works properly.

If none of the above works, please send an e-mail to ilms@syr.edu with answers to the following questions:

When was the last time you logged in?
Have you run any updates on your computer since the last login?
Are you using the same computer that you last used: home, work, laptop?
Are you using Norton antivirus on your machine? If so, you may want to disable before logging into the LMS.
Do you have a Hotmail account or use AOL IM? If so, be sure they are closed before logging into the LMS.
Are you running any anti-spyware software, such as AdAware?

This problem is likely due to a pop-up blocking feature in your browser or other software. After you have followed the instructions below to clear you cache, please set your browser to allow pop-up windows from the iSchool LMS.  If that adjustment doesn't solve the problem, or if you don't know how to disable pop-up blocking, please follow the instructions below on using the LMS browser check-up. At the end of the check up process are useful instructions for changing several of your browser settings for compatibility with the iSchool's LMS, including pop-up blocking settings.

Try clearing your browser's cache and deleting temporary files. Instructions for this process are available for these browsers:

1. In the menu bar click on Tools > Options…
2. In the left column click on Privacy, then on the right side click on the clear buttons next to History and next to Cache.
3. Click on OK

1. In the menu bar, click on Edit > Preferences…
2. In the left column, make sure that the Navigator category and the Advanced category are expanded (there should be a - next to each of them rather than a +).
3. Click on the History selection under Navigator.
4. On the right side, click on the Clear History button
5. On the left side, click on the Cache selection under Advanced
6. On the right side, click on the Clear Cache button
7. Click on OK

1. In the file menu, click on Tools > Internet Options
2. Click on the Delete Files button, then put a check in the box next to Delete all offline content, and click on OK
3. Click on the Clear History button, then click on Yes
4. Click on OK

• If you are still unable to log in after clearing your cache and deleting temp files, the next step may help.

Try running the "Make my computer settings LMS-compatible" tool. You can access this tool from this page or from the Learn at the iSchool home page http://ischool.syr.edu/learn/) by clicking on the link called "Make my computer settings WebCT-compatible", which is located slightly below the log in link at the top left of the page.

• During this process you will have to provide the name of your operating system and web browser (the system will tell you what it thinks you have).
• You will also need to know that we are using Blackboard Learning System CE (WebCT), so you will need to check if your browser is listed as compatible for that version.
• Be sure to read everything completely, and to follow all instructions about settings for Javascript, Java, cookies, pop-up blocking software, etc.
• If you have firewall software or Norton anti-virus software installed on your machine, please follow the links provided in the section about pop-up blocking software and change your firewall/anti-virus settings as instructed.

If, after going completely through the compatibility checking tool, you are still having the problem, try completely disabling your anti-virus software and firewall, then check if the LMS works properly.

If none of the above works, please send an e-mail to ilms@syr.edu with answers to the following questions:

When was the last time you logged in?
Have you run any updates on your computer since the last login?
Are you using the same computer that you last used: home, work, laptop?
Are you using Norton antivirus on your machine? If so, you may want to disable before logging into the LMS.
Do you have a Hotmail account or use AOL IM? If so, be sure they are closed before logging into the LMS.
Are you running any anti-spyware software, such as AdAware?

If you do not have the correct courses in your LMS account, please e-mail the LMS administrators.

• Peggy Brown is available at pbrown01@syr.edu

• The assistant LMS administrator is available at ilms@syr.edu