IT Services monitors critical systems and services constantly by receiving downtime notices to mobile devices. This will continue throughout the Winter Break, December 21st through January 1st, and we will respond appropriately if an iSchool-wide problems occur.
During the break you may request assistance by submitting a help desk ticket at:
The ticket queue and phone messages are also monitored; “all” requests, both web form and voice mail will be forwarded to Orange Tracker. Requests will be evaluated based on the information provided, the number of people affected and the possibility of hard deadlines that if missed may affect the school.
Responses, based on the evaluation, will occur daily.
University system alerts, scheduled and unscheduled are posted here: http://its.syr.edu/systemstatus/
iSchool Technology Services is here to help provide technology support for iSchool students, faculty and staff. Browse the sections below to find answers to frequently asked support questions or submit a ticket to the Tech Services help desk.
Hardware and Software